Shipping policy
Made-to-order products
JAGGER NYC clothing is printed or embroidered after an order is placed. Please allow time for production before your order ships. Production time and shipping time are separate.
Shipping options and charges
Available shipping methods and charges are displayed at checkout based on your delivery address and the products ordered. We ship to destinations supported by the checkout for those products.
Any delivery estimate includes the information available when the estimate is provided. Delivery dates are estimates unless a guaranteed service is expressly offered.
Production demand, holidays, carrier disruptions and customs processing can affect delivery.
Separate shipments
Items in the same order may be produced at different facilities and arrive in separate packages. Tracking information will be provided for each shipment when available.
Tracking your order
Shipping information will be sent to the email address provided at checkout. Tracking updates may take time to appear after a label is created.
If your order has not arrived by its estimated delivery date, contact info@jaggernyc.com with your order number so we can investigate.
If tracking shows delivery but you cannot locate the package, check the delivery location, household members and any building reception area, then contact us promptly. We will help investigate with the fulfillment partner or carrier.
Delivery address changes
Please check your shipping address before submitting your order.
If you notice an error, email info@jaggernyc.com immediately with your order number and the corrected address. We will try to make the change, but cannot guarantee changes after production or shipping begins.
If a package is returned because of an incorrect or incomplete address, or is not collected, contact us to discuss the available options. Additional shipping charges may apply where permitted by law. We will explain any charges before arranging another shipment.
International orders
Where international shipping is available, orders may be subject to import duties, taxes or customs charges. Unless these charges are expressly included or collected at checkout, they may be payable to the relevant authority or carrier.
Customs processing may extend delivery times.
Damaged, incorrect or missing items
If an item arrives damaged, appears defective, is incorrect or is missing from your shipment, contact info@jaggernyc.com promptly. Include your order number, a description of the issue and photographs where relevant.
Keep the item and packaging until we provide instructions. Please do not return an item without contacting us first.
Returns and refunds are handled under our Return and Refund Policy:
https://www.jaggernyc.com/policies/refund-policy
Nothing in this policy limits your rights under applicable consumer protection laws.